Frequently Asked Questions
Information on our products, its ingredients and whether it's safe for use at certain stages of pregnancy is located on each of our individual product page
When compared with the common products in the market, the price of our products are somewhat more expensive, we understand. However at this price, you are getting Mama's Choice all-natural products, without the typical harmful chemicals - plus, it is Halal-certified. If you compare us to other natural products, our price is in fact very affordable! 🙂
Absolutely! Our products are made with ingredients of halal origin, and is certified halal!
Orders & Payment
No, we do not accept Cash On Delivery at the moment. All payments have to be made prior to delivery via our online payment gateway.
We currently accept the following forms of payment for our online purchases:
- Credit card/ Debit card (Visa & Mastercard)
- Online banking
- Boost Wallet
- TNG ewallet
Customers can feel safe when making their purchases in our website as all our transactions are SSL encrypted.
Shipping & Delivery
We currently work with Ninja Van for orders within Peninsular Malaysia (2 - 3 days delivery), and Pos Laju for orders within East Malaysia (3 - 5 days delivery).
Customers will be charged with a shipping fee of:
- West Malaysia: RM 5.70
- East Malaysia: RM 14.00
Customers can expect to receive their orders within 2 - 5 working days time.
Our shipping providers provide a tracking service for all our parcels. Upon receiving the customer's parcel, an email will be sent containing the tracking ID.
For customers who need to modify their shipping information after their order has been placed, please do contact us as soon as possible.
Please kindly note that shipping information cannot be modified once the parcels have been submitted to our shipping partner.
Unfortunately, we do not provide international shipping at the moment. However, we are launching our global site soon, so stay tuned!
Returns & Exchanges
We will provide customers with a 7-day grace period to ask for a return of their purchase if the products haven't been opened yet and are still in their original packaging. This 7-day period will commence when the order has been placed. Exchanges will be done on a case-to-case basis.
Kindly fill out our Contact Us form if you need an exchange to be done.
Kindly fill out our Contact Us form if you need to ask for a return of your purchase. Do kindly inform us of the address and also your availability for us to collect the items from you.
It will take approximately 5-7 working days for the refund process to be complete. Please use our Contact Us form when you wish to get a refund for your purchase
Any original shipping charges incurred during the point of purchase will be non-refundable