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Frequently Asked Questions

 

Product Information

When compared with the common products in the market, the price of our products are somewhat more expensive, we understand. However at this price, you are getting Mama's Choice all-natural products, without the typical harmful chemicals -¬† plus, it is Halal-certified. If you compare us to other natural products, our price is in fact very affordable! ūüôā

Absolutely! Our products are made with ingredients of halal origin, and is certified halal!

Orders & Payment

We currently accept the following forms of payment for our online purchases:

  1. Credit card/ Debit card (Visa & Mastercard)
  2. Online banking
  3. GrabPay
  4. Boost Wallet
  5. TNG ewallet

Customers can feel safe when making their purchases in our website as all our transactions are SSL encrypted.

 

Shipping & Delivery

Customers can expect to receive their orders within 2 - 5 working days time.

Our shipping providers provide a tracking service for all our parcels. Upon receiving the customer's parcel, an email will be sent containing the tracking ID.

For customers who need to modify their shipping information after their order has been placed, please do contact us as soon as possible.
Please kindly note that shipping information cannot be modified once the parcels have been submitted to our shipping partner.

Unfortunately, we do not provide international shipping at the moment. However, we are launching our global site soon, so stay tuned!

 

Returns & Exchanges

Kindly fill out our Contact Us form if you need to ask for a return of your purchase. Do kindly inform us of the address and also your availability for us to collect the items from you.

It will take approximately 5-7 working days for the refund process to be complete. Please use our Contact Us form when you wish to get a refund for your purchase

Any original shipping charges incurred during the point of purchase will be non-refundable

 

Others

 

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