Frequently Asked Questions

Product Information

General product information

Information on our products, its ingredients and whether it's safe for use at certain stages of pregnancy is located on each of our individual product page

Why are your products generally priced higher than others in the market?

When compared with the common products in the market, the price of our products are somewhat more expensive, we understand. However at this price, you are getting Mama's Choice all-natural products, without the typical harmful chemicals - plus, it is Halal-certified. If you compare us to other natural products, our price is in fact very affordable! 🙂

Are your products Halal-certified?

Absolutely! Our products are made with ingredients of halal origin, and is certified halal!

Orders & Payment

Do you accept Cash On Delivery (COD)?

No, we do not accept Cash On Delivery at the moment. All payments have to be made prior to delivery via our online payment gateway.

What are the forms of payment that are accepted?

We currently accept the following forms of payment for our online purchases:

Credit card/ Debit card (Visa & Mastercard)
Online banking
GrabPay
Boost Wallet
TNG ewallet

Is your payment gateway secure?

Customers can feel safe when making their purchases in our website as all our transactions are SSL encrypted.

Shipping & Delivery

What is your shipping provider and what is the shipping cost?

We currently work with Ninja Van for orders within Peninsular Malaysia (2 - 3 days delivery), and Pos Laju for orders within East Malaysia (3 - 5 days delivery).

Customers will be charged with a shipping fee of:

West Malaysia: RM 5.70
East Malaysia: RM 14.00

When can I expect my order to arrive?

Customers can expect to receive their orders within 2 - 5 working days time.

How do I track my orders?

Our shipping providers provide a tracking service for all our parcels. Upon receiving the customer's parcel, an email will be sent containing the tracking ID.

Can I modify my shipping address?

For customers who need to modify their shipping information after their order has been placed, please do contact us as soon as possible.
Please kindly note that shipping information cannot be modified once the parcels have been submitted to our shipping partner.

Do you provide international shipping?

Unfortunately, we do not provide international shipping at the moment. However, we are launching our global site soon, so stay tuned!

Returns & Exchanges

What is your return/exchange policy?

We will provide customers with a 7-day grace period to ask for a return of their purchase if the products haven't been opened yet and are still in their original packaging. This 7-day period will commence when the order has been placed. Exchanges will be done on a case-to-case basis.

Kindly fill out our Contact Us form if you need an exchange to be done.

Others

Have a query, suggestion or complaint?

Please use our contact us form to leave your message or simply use our live chat service linked to our Facebook. Our customer support team will address you shortly.